Terms of Service & Service Agreement

Learn My Devices (a DBA of Sound Speed Action LLC, Maryland)
Last updated: July 6, 2026

Welcome, and thank you for considering Learn My Devices. These terms explain how we work together so we're both on the same page. By booking a session, you agree to the terms below.

1. What we do

Learn My Devices provides patient, one-on-one technology help for everyday devices — phones, tablets, computers, and similar. Help is provided primarily by phone, and where helpful, by screen-sharing using tools such as Zoom. The goal of every session is to help you understand and use your technology with confidence, at your own pace.

We are an independent help service. We are not affiliated with, endorsed by, or acting on behalf of Apple, Google, Microsoft, or any device or software maker.

2. Sessions and scheduling

Sessions begin with a free 15-minute introductory call so we can understand your needs and make sure we're a good fit before any payment.
Paid sessions are scheduled directly with you, typically during or after the intro call.
We ask that you be available and ready at the agreed time, with the device you'd like help with.

3. Payment

Session pricing is a Quick Fix at $59 (about 30 minutes) or a Full Session at $99 (up to one hour), unless otherwise agreed in writing.
Sessions are paid in full before we begin, via an invoice (Stripe) or other agreed method.
Your session is confirmed once payment is received, according to the timeline noted on your invoice.

4. Cancellations and rescheduling

You may reschedule or cancel a session with reasonable advance notice; we'll always try to be flexible.
Specific cancellation terms will be noted on your invoice or booking confirmation.

5. Our commitment to good work

Your experience matters. If something in a session isn't working for you, please tell me before the session ends or within 24 hours afterward, and I'll do my best to make it right — whether that means taking more time, following up, or walking through something again. I want you to feel genuinely helped.

6. Remote access to your device (important — please read)

In some sessions, with your clear permission, we may guide you to share your screen or grant temporary remote access to your device so we can help more effectively. If you choose to allow this:

You are in control. You grant access voluntarily, you can withdraw it at any time, and you may end the session at any point.
You decide what we see. We ask that you close any sensitive personal, financial, or confidential information you do not wish to share before granting access.
Passwords and accounts. Wherever possible, you should enter your own passwords and confirm your own account actions. We will not ask you to share passwords unnecessarily, and we encourage you to change any password you are uncomfortable having entered during a session.
You understand the nature of the help. Technology help involves changing settings, installing updates, or adjusting accounts. You agree that any such changes are made with your knowledge and consent during the session.

7. Limitation of liability (please review with an attorney)

We care deeply about doing good, careful work. At the same time, technology is complex and outcomes can't be guaranteed. By using our services, you understand and agree that:

No guaranteed outcome. We provide help on a best-efforts basis. We do not guarantee that any particular problem will be solved or that any device will perform a certain way.
Pre-existing issues. We are not responsible for problems, damage, malfunctions, hardware failures, software conflicts, or vulnerabilities that existed before our session or that are unrelated to the specific help provided.
Data. Technology carries inherent risk of data loss. You are responsible for backing up your own important data before a session. We are not responsible for any loss, corruption, or unavailability of data, files, photos, contacts, or accounts.
Third-party services. We are not responsible for the actions, outages, policies, or charges of third-party products, services, carriers, or software makers.
Limit of responsibility. To the fullest extent permitted by law, our total liability for any claim arising from a session is limited to the amount you paid for that session. We are not liable for indirect, incidental, or consequential damages.

8. Website-building projects

In addition to technology help sessions, we offer website-building projects (for example, portfolio, resume, small-business, family, or event websites). These projects work a little differently from sessions:

Scoped individually. Each website project is quoted and scoped for you. Payment terms, including any deposit or milestone schedule, are set out in a separate project agreement provided before work begins.
What we build. We focus on informational and personal websites. We do not build full online stores; if you have a small payment or booking need, we'll discuss it during your free call.
Content and materials. You are responsible for having the right to use any text, images, logos, or other materials you provide to us, and for confirming that materials we source together are appropriate for your use.
Handoff and ongoing help. At the end of a project we can hand the finished website to you, or you can arrange for us to continue looking after it. Any ongoing arrangement is described in your project agreement.

9. Our "Ask a question" tool

Our website includes a tool that lets you type a question and receive a helpful answer generated with the assistance of a third-party AI service. This tool is offered for general convenience only. Its answers may be incomplete or incorrect, are not professional advice, and are not a substitute for a session. Please do not rely on it for important decisions, and please do not enter sensitive personal information (such as passwords or financial details) into it.

10. Your responsibilities

Provide accurate information about your device and the help you need.
Have the legal right to request help with the device and accounts involved.
Back up important data before a session when possible.
Treat sessions respectfully; we'll always do the same for you.

11. Privacy

Your privacy matters to us. Please see our Privacy Policy for how we handle your information.

12. Changes to these terms

We may update these terms from time to time. The current version will always be posted on our website, with the "Last updated" date noted above.

13. Contact

Questions about these terms? Reach us at sohrab@learnmydevices.net.

Learn My Devices is a DBA of Sound Speed Action LLC, a Maryland limited liability company.